Understand the general steps to review a booking, ask about changes or cancellations, and check the terms that may apply to refunds.
Change, cancellation, and refund options depend on the fare rules, ticket conditions, airline policies, and how the reservation was made. Review your booking details before requesting a change.
Keep your reservation information available so the relevant booking details can be reviewed.
Have your booking confirmation, travel dates, passenger details, and reservation reference ready when you contact the relevant service provider.
Tickets can have different rules for changes, cancellations, credits, and refunds. Check the terms associated with your specific fare.
Before confirming a request, ask whether airline penalties, fare differences, service charges, or other costs may apply.
A refund is not automatic for every ticket. Eligibility and processing are determined by the applicable fare rules, the airline or ticketing provider, and the circumstances of the request.
Some fares may be refundable, while others may be non-refundable or eligible only for a credit under specified conditions.
If a refund is approved, timing can vary by airline, payment method, ticketing provider, and financial institution. Ask the responsible provider for an estimate.
Save your confirmation, cancellation notice, case number, and any messages about a refund or travel credit.
Use these general steps to prepare for a conversation about your travel reservation.
Review the itinerary, passenger names, travel dates, baggage information, fare conditions, and total price before purchase.
Ask the airline or ticketing provider which options are available and confirm any costs before authorizing a change or cancellation.
Confirm whether your ticket qualifies for a refund, travel credit, or another remedy under the applicable conditions.
This page provides general information only and does not guarantee that a ticket can be changed, cancelled, or refunded. Airline and ticketing-provider rules control eligibility, fees, and processing. Review the terms supplied with your reservation and contact the provider responsible for issuing your ticket for a decision about your specific booking.
Call to discuss your question about a reservation, change, cancellation, or refund. Specific options depend on your ticket conditions and provider policies.